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MTA Conducts Customer Satisfaction Survey

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Metro-North (credit: CBS 2)

Metro-North (credit: CBS 2)


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NEW YORK (CBS 2) – For the first time, the MTA conducted an agency-wide customer satisfaction survey, comparing the Metro-North with the Long Island Rail Road.

It found Metro-North commuters are happier with their service overall compared with the LIRR, but passengers said bathrooms on Metro-North trains are in worse shape than those on its sister railroad.

Both commuter railroads were better regarded than the MTA’s other branches.

Metro-North earned a 93-percent satisfaction rate. The LIRR received 89-percent.

The Bridges and Tunnels division got a grade of 81-percent.

The subway system only netted 71-percent, followed by buses with 62-percent.

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