MTA Conducts Customer Satisfaction Survey
NEW YORK (CBS 2) – For the first time, the MTA conducted an agency-wide customer satisfaction survey, comparing the Metro-North with the Long Island Rail Road.
It found Metro-North commuters are happier with their service overall compared with the LIRR, but passengers said bathrooms on Metro-North trains are in worse shape than those on its sister railroad.
Both commuter railroads were better regarded than the MTA’s other branches.
Metro-North earned a 93-percent satisfaction rate. The LIRR received 89-percent.
The Bridges and Tunnels division got a grade of 81-percent.
The subway system only netted 71-percent, followed by buses with 62-percent.