Some Hotmail Users Reporting Missing E-Mails

NEW YORK (AP)– Some users of Microsoft Hotmail are starting off the new year scrambling to get back e-mails of old. A chorus of frantic users has posted complaints on Microsoft’s online forum that all of their messages have disappeared.

“Please help me get them back,” wrote one user under the moniker ‘Zacgore’ in a post dated Saturday. “All my kids’ info and pictures are in there!”

Others complain that the majority of the e-mail in their inboxes was sent to their deleted mail folders instead. It is unclear from the posts how widespread the problem is. The free Web-based e-mail service is the world’s most used with about 360 million users, according to comScore Inc.

Windows Live support technicians have said in numerous threads that the Hotmail team is aware of the problem and working on a fix.

“At this point it appears to be a limited issue, and Microsoft is working with individual users who are impacted. We apologize for any inconvenience to our customers,” Microsoft spokeswoman Catherine Brooker said in statement Saturday. She declined to disclose what caused the glitch.

Microsoft’s forum contains 476 pages of complaints about lost and deleted e-mails that date back to early November.

(Copyright 2011 by The Associated Press. All Rights Reserved.)

  • murray

    murrayi lost my em and got a new not the same i need my old one back

    • murray

      it all facebook i like hotmail fell safe

  • vince

    hey people, its a free service. you get what you pay for. if you want a better e-mail service, then pay for 1.quit complaining and get on with life.

  • Enesto

    Hotmail is overcrowded, too many people in it, they have tried to improve it but it`s getting worse every time, just stupid issues that don’t make the thing. Hotmail’s been stinking and sucks from a long time ago. Mails may not get to destiny but there are days I can not even access to my account and the messenger drops often!! Desk computers, laptops, netbooks, cellphone with internet access, too many in it and nobody previewed the big crowd in it at the same time!!! Guys, it’s supposed you are the ones to know how this works!!!

  • Rita

    It’s important now because someone very important is missing emails and complained about it, so now something has to be done. Go figure!!!

  • Peter Godolphin

    My hotmail was highjacked some months ago by someone claiming to be stuck in Spain. 6 years of personal information stolen.Well I will never use hotmail again thanks Bill ( microsoft) but no thanks, tell me there is nothing you can do about this situation and you did not know it is happening!!

    • Ernesto

      Peter, it’s wise to change the keyword every 2 or 3 month and check the security level of the keyword. Don’t keep there important stuff. Once there was this message that I had opened my messenger somewhere else!!! Once, twice, so I changed the keyword to one well-done and the message didn’t pop up anymore!! All the servers fail every now and then…and let me tell you that msn listens… during the frequent upgradings I came to a survey and some of what I claimed there was then in the newest version. B

  • rob

    Wow.. the lack of empathy really is amazing. People somehow don’t think anything is news unless it happens to them…

    It’s news because it impacts a hell of lot of people and it is a huge, huge hassle…
    I had emails in hotmail that went missing about 1 year and 1/2 ago. Hotmail didn’t even attempt an explanation or try to fix.

    Until it happens to you it’s easy to dismiss this as a non news event.. but it serves as a reminder to back up important emails because these large email providers won’t help you when your emails go missing.. you are on your own.
    Hopefully CBS spotlight will force MSN/Hotmail to at least pretend to address the issue..

  • Derick Hughes

    Yes it is. This link originated from the Yahoo page. Silently yahoo wants to say “Hi, I am better”

  • MS

    Me too, I have missed and lost photos(‘pictures) taken and saved with colleagues at my work in Kanagwa, Japan.

  • Dingo

    This is news at all!?!?

    And professionals are getting paid for the trash?

    The garbage man didn’t pick up my recyclables! Get Matt Lauer on the phone…NOW!

  • tim

    It happens to gmail all the time, 5 years of saved mail gone! So why is this big news now?!

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