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What Happens When A Complaint Is Filed With The Taxi And Limousine Commission?

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New York City Taxi (file / credit: Chris Hondros/Getty Images)

New York City Taxi (file/credit: Chris Hondros/Getty Images)

Alex Silverman Feature Image Alex Silverman
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NEW YORK (WCBS 880) - You might be surprised to learn what happens to most complaints filed by taxi passengers.

WCBS 880’s Alex Silverman With The Story

Cabbie Rabba Subahn is used to a situation like this.

“‘Why are you doing that? Why are you doing that? I’m going to give a complaint’ and [they] write down my number,” he says.

But, in fourteen years of driving a yellow cab, he’s only had to answer for one of those complaints.

“Maybe people just wanted to vent. That definitely happens,” says the Taxi and Limousine Commission‘s Conan Freud.

Freud says only 11 percent of rider complaints end up in hearings, mostly because those complainers don’t follow up.

“You know the pace of life over here. So, nobody has the time to go to the TLC,” says Subahn.

Freud says customers should know they don’t have to.

“You can call in. The judge will be there, the driver will be there, and the testimony can be taken over the phone. Maybe people aren’t aware of that?” Freud told WCBS 880 reporter Alex Silverman.

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