Report Faults MTA For Subway Service Disruptions In NYC

NEW YORK (CBSNewyork/AP) — New York City subway riders know maintaining the system’s 660 miles of track involves frequent service disruptions at night and on weekends.

But a joint report released Sunday by New York State Comptroller Thomas DiNapoli and New York City Comptroller John Liu says the MTA, the agency that runs the subways, should do a better job of managing disruptions and keeping straphangers informed.

1010 WINS’ Glenn Schuck reports: Liu Says MTA Can Do Better

The report found that projects are often over budget and that service is sometimes disrupted when track work isn’t happening.

“The management of these diversions is wasteful, unproductive and is taking New Yorkers down the wrong track,” said Liu.

Liu said service disruptions like this weekend’s 7 train derails business and are increasingly frequent.

“For at least seven or eight years in a row, it’s merry Christmas, happy New Year,  now your 7 train is going to be shut down for the next three months,” said Liu. “It’s a consistent frustration that riders and business owners have had to suffer through for too long.”

Auditors also faulted the MTA for not posting enough signs alerting riders to disruptions.

WCBS 880’s Kelly Waldron reports: Is the MTA Doing A Good Job Managing Subway Shutdowns?

DiNapoli said MTA projects always start late and end early and management is wasting millions. “When the MTA fails to manage its service diversions properly, it’s more than an inconvenience; it’s a waste of taxpayer money,” DiNapoli said.

Auditors reviewed 15 diversions with a budget of nearly $142 million. DiNapoli says four of those contracts went over budget by a combined $26.6 million.

The MTA says the cost increases may be due to field conditions and other work, and says the agency is working on making full use of each diversion.

To read the full report, click here.

Does the MTA have a problem with keeping riders informed about disruptions? Sound off in our comments section below…

(TM and Copyright 2011 CBS Radio Inc. and its relevant subsidiaries. CBS RADIO and EYE Logo TM and Copyright 2011 CBS Broadcasting Inc. Used under license. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed. The Associated Press contributed to this report.)

  • vy

    How many of these extra costs involved in fixing the system are caused by featherbedding union rules. Safety is onething, having 3 or more people standing around supervising the physical work of 10 people is featherbedding. If a gang of 20 track workers are being used to replcing a set of switches they only need one knowledgable supervisor, plus one or two safety workers signalling when trains are moving on passed adjacent tracks.

  • RichieT

    The system route change posting at the stations are allot better then they used to be. All they would post were the changes on the routes that ran through the station you were in. One night, it took me five trains to get from Broadway Junction in Brooklyn,where A/C – J- L connect to the 4 ave 9 st station, in Brooklyn, where the F-G-R Lines.connect. All I had to do, was take the L into Manhattan, and transfer to the F line. That’s finally been dealt with..
    “To many service disruptions on the weekends”. I guess it makes more sense
    to do it in the middle of the week when people are commuting to work. In 2009, the average ,Monday, through Friday, was 5,086,833, trips PER DAY. The average per week, was 4,328,401. per day. The Grand Central – Times Square shuttle line is part of the 1st subway. City Hall across 42st up Broadway. It opened in 1904. It’s 107 years old.

  • kendra

    yes there are way to many service disruptions on the weekends and that is 1 of the main reasons y i try very hard to take the bus to whereever i have to go cause it could be very nerve racking especially at night when i am trying to get home at a decent hour and all.

    • Dale Auburn

      “yes there are way to many service disruptions on the weekends”

      Do you want all the work to happen during weekday rush hours when nobody rides?

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