LODI, NJ (WCBS 880/AP) – Officials say the long lines at New Jersey motor vehicle locations are not due to budget cuts, but rather a lack of online services.
LISTEN: WCBS 880′s Levon Putney reports
A New Jersey Senate panel has been looking to improve the state’s aging technology infrastructure.
Sarlo says the cuts were for unrelated programs that his appropriations committee wasn’t given adequate explanations for.
Sarlo said he believed long lines at MVC agencies were also due to staff cuts from agencies that have closed, but said while “the volumes have increased, the staffing has not decreased.”
Motor Vehicles Commissioner Raymond Martinez testified that more people are coming in to renew licenses and says the big problem is that New Jersey is one of five states without the ability to renew licenses online.
“It’s not a matter of building more offices, brick and mortar, or hiring more employees. It’s a matter of giving the customer what they want,” said Martinez. “That is to do their convenience, like they do their banking or insurance, doing it online.”
Martinez says he wants the MVC to offer that option by next year and is trying to ramp up the technology now.
“This will reduce the need for customers to come visit motor vehicle agencies and I believe that is something they would much prefer than additional offices down the street,” said Martinez.
Christie has said he would consider restoring money for technology upgrades.
The crashes that happened last month kept MVC workers idle and caused frustrated customers to stand in long lines.
The committee will also attempt to determine if the crashes were isolated incidents or representative of deeper problems.
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