NEW YORK (CBSNewYork) – There’s a new winner and a familiar loser in this year’s NYPIRG Straphangers Campaign report of the best and worst subway lines in the city.
For the first time ever, the J/Z line came in at number one in the 14th annual State of the Subways report.
1010 WINS’ Al Jones reports: And The Winner Is…
The report said the J/Z line ranked highest because it has the most regular service system wide and performs above average when it comes to seat availability and passengers understanding announcements.
But for the third year in a row, the C train came in dead last, earning the titles of the worst subway line in New York City.
The C train was rated poorly for scheduled service and delays as well clarity of subway car announcements.
For the first time this year, the 2 train also came in last place, tying with the C train.
The report said the often crowded 2 line “performs below average on subway car cleanliness” and ranked lowest in seat availability during rush hours.
Gene Russianoff of Straphangers says they have seen overall improvements of the system since last year’s report.
“We did find improvement in what’s called the mean distance between failures which is how often a train goes before breaking down,” said Russianoff. “There was a 15 percent improvement. Trains are now traveling about every 170,000 miles without a delay.”
So what do riders want from the subway? Five things, says the report:
- Short waits
- Trains that arrive regularly
- A chance for a seat
- A clean car
- Understandable announcements
The report looks at six measures of subway performance for the city’s 20 major subway lines and uses data compiled by the MTA.
What do you think of the report? Sound off below in our comments section…