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MTA Consolidates 117 Agency Phone Numbers Into One

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(credit: Jesse Zanger/CBSNewYork.com)

(credit: Jesse Zanger/CBSNewYork.com)

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NEW YORK (CBSNewYork) — Getting customer service information from the MTA is about to get a little bit easier.

In an effort to streamline and simply the way customers interact with the transit agency, the MTA says it has consolidated 117 phone numbers into just one — 511.

While 511 has already been in use for New Yorkers to get information on roads and bridges, traffic and congestion, ferries and public transportation run by other agencies, the number will now also direct MTA customers to an interactive voice system to get travel info for all of its agencies.

Aaron Donovan, a spokesman for the MTA, spoke with 1010 WINS on Tuesday and declared the new number “simply makes it easier to get to where you need to go.”

“You don’t need to press any touch tone phones, you can just speak right to it. You can always — if it’s speaking to you — you can interrupt it. It will direct the caller to the most appropriate way to get to the right department or the right person,” Donovan said.

Donovan added that everything from schedules to fares to ticketing and lost and found information will be available through 511 or 511NY.org.

The service will operate and be available 24 hours a day, 7 days a week.

Do you think this will make things easier on MTA customers?  Share your thoughts in the comments section…

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