NJ TRANSIT Customers Vent Frustrations After Yet Another Morning Of Issues

NEWARK, NJ (CBSNewYork) —  It was another morning of agonizing delays for New Jersey train commuters, who are complaining no one is doing anything about the transit issues.

Power problems in a Hudson River rail tunnel were eventually repaired after causing train delays during Friday’s morning rush.  Nerves were frayed at Penn Station once again.

“Horrible. They made no announcements on the train for over an hour — not a single one. We had to get up and ask the ticket guy what was going on. This is every day. This is every day with NJ TRANSIT,” one commuter told CBS 2’s John Metaxas.

Amtrak said crews had to repair an overhead power line that caused delays for trains in and out of New York City.

“We had a problem with one of the overhead wires that began to sag, so we had to stop all traffic from going through that particular tunnel,” Amtrak spokesman Clifford Cole said.

Amtrak, which maintains the tunnel, was forced to divert its own trains and NJ TRANSIT’s more numerous ones to the only other tube, which caused the delays.

Nevertheless, frustrated, late and angry NJ TRANSIT riders said this is nothing new.

“It’s awful, it’s awful,” said another rider. “The problem is the infrastructure’s bad. It breaks down too often and it breaks down constantly.”

New Jersey politicians also expressed that there should be a better way of running the system.

“Well, it’s not acceptable. It’s not acceptable to get a 20 percent fare increase on NJ TRANSIT…and you end up with not better service, but worse service,” said Sen. Robert Menendez.

Earlier thicommuters surveyed by NJ TRANSIT gave the agency an overall grade of 4.2 out of 10. That’s down from 4.5 in April. The handling of service disruptions was the biggest gripe that commuters had.


One Comment

  1. FormerNJTRider says:

    Governor Christie needs to ride the trains .. maybe then he’ll understand and get back to the table for the ARC Project. What a narrowminded, shortsighted mistake for a Governor.

  2. chuck says:

    The transportation paradigm needs to change. Why does it have to be heavy rail, tunnels and all terminate in one place in midtown?

  3. Justin says:

    These tunnels and infrastructure date back since 1910 when the railroad began operation. Of course thru the many years maintainence has been done and restoration procedures are in place to maintain safe and reliable service. There are over 1290 trains a day using these tunnels and rails every day. Problems will occur. When problems like this do occur, the number one priority is passenger safety. Its not a quick procedure to make rescues of trains disabled in tunnels or on the main line when issues like this occur. There are several safety procedures that must be followed so all goes well and safe for passengers, crews, and equipment. Unfortunately it’s time consuming doing the rescue procedures creating big delays, but everyone does get to their destination safely thanks to the railroad employees that run this operation on a daily basis.

    1. John L says:

      Thanks Mr. Amtrak. Now let’s have someone comment who does NOT have a connection to Amtrak or NJT.

    2. the deacon says:

      It was not like this in the days of the PRR. The reason: real men of steel ran the railroad, not social workers, not MBA’s, not former employees of BK, etc and day care centters, but real men.

  4. Jennifer Baratta says:


  5. John L says:

    Ok Gov Christie- please explain to me again that the ARC Project is NOT needed?

  6. Amused but not misled says:

    EVERY SINGLE DAY- a new drama.

    What are these clowns spending the money on?

Comments are closed.

More From CBS New York

Get Our Morning Briefs

Watch & Listen LIVE