Many Drivers Agree: There’s A Lot That’s Not Easy About E-ZPass

Say Overcharging, Customer Services Continue To Be Major Problem

NEW YORK (CBSNewYork) — E-ZPass has revolutionized millions of commuters’ lives, allowing them to zip through tolls, saving time and money.

But for a growing number of motorists, this popular convenience is actually causing some costly problems, reports CBS 2’s Dana Tyler.

“I approached the gate of the Throgs Neck Bridge and it didn’t go up,” driver Jeff Frediani said.

“They’re charging me for a tractor trailer. I wasn’t driving a tractor trailer,” Charles Delgatto added.

“You mean to tell me they can’t fix something as simple as a machine that detects what type of vehicle is going through?” Ellie Sarama said.

Those are just a few unhappy E-ZPass customers, but there are a lot more out there who say E-ZPass just isn’t so easy.

“We’ve gotten, literally, thousands of complaints,” said Robert Sinclair of AAA New York.

The Automobile Association of America says it’s on-going.

“From technical problems to problems dealing with customer service being unresponsive to overcharging, overbilling,” Sinclair said.

“They overcharged me three times the amount that I’m expected to pay,” Delgatto said.

Delgatto said on more than one occasion E-ZPass charged him more than $16 to travel over the Verrazano Bridge. It should cost $5.76.

Delgatto said he called and complained right after receiving his bill and E-ZPass told him to expect a refund but nothing ever came. He continued to call and even went in person and again was told a refund was coming. But instead of a refund he eventually received a letter saying his dispute had exceeded the agency’s 180-day time limit.

“What difference does it make if it’s 180 days or 1,800 days? Since when is there a statute of limitations on doing the right thing?” Delgatto said.

All across the Internet hundreds of other angry E-ZPass customers complain about overcharging and other problems.

“They are really just trying to pick my pocket,” Michael J. Moore said.

“If you do have a problem with it and you try to rectify it, it’s difficult to even try and do that,” Frediani said.

While there’s no disputing E-ZPass has revolutionized commuting drivers like Sarama said the E-ZPass technology just doesn’t always work.

“They’re charging us tractor trailer prices,” Sarama said.

Sarama and her husband run a business transporting race horses from New Jersey to Delaware. It’s supposed to cost $12.50 round trip for her pick up and trailer, but Sarama has been charged as much as $30. Over the last three years, she said E-ZPass has overcharged her $2,800.

“They said it was our fault for not recognizing the fact that we were being overcharged,” Sarama said.

As a result, they’ve joined other motorists with trailers in a class action lawsuit against E-ZPass.

“I think it’s ridiculous what they’re doing. I think they’re imposing a burden on the people,” attorney Jeffrey Pocaro said of E-ZPass.

Part of the problem is different agencies oversee E-ZPass. It all depends on what road you happen to be driving on. In Delgatto’s case, the Metropolitan Transportation Authority handles the Verrazano Bridge.

On Monday the MTA apologized and agreed to finally refund his money.

The bottom line is read your statements carefully and take action on mistakes immediately.

Please offer your thoughts in the comments section below.

  • yonex badminton

    I agree with you, but please look at yonex badminton rackets.

  • Meme Meyagi

    what is done about 7 million mooslime terrorists living in usa?

  • excuse me, but....

    ….i’ll take the “…revolutionized millions of commuters’ lives, allowing them to zip through tolls, saving time and money.” to ““We’ve gotten, literally, thousands of complaints,”. really? do the math. of course, you’re going to have some problems but come on, the benefits of ez pass far outweigh the problems by a mile. anyone who has ever waited for an hour to pay a toll on the verrazano coming back from the beach on a summer sunday afternoon will i agree. i’m sure of that.

  • goblin

    How about removing the tolls and stop shafting people?

    • Meme Meyagi

      that would be too logical to implement

  • Daniel S

    I got rid of E-ZPass (NJ) a year ago. It was great when I had a lot more work near the tollways. Charging a dollar per month just for the privilege of holding an account is unacceptable. I hadn’t used it for over two years because of the economy and every month it was one dollar after another. $30 later I mailed it back to them; I had taken a photo of it just in case it was “lost” in the mail (I also had it sent via certified mail).

    The final kicker? E-ZPass charged me while the tag was traveling in the mail; the US Mail truck took the Secaucus exit and the tag charged me, even when it was placed in the so-called shielded bag. I just sucked up the 70 cents or whatever and counted my blessings that I got the check in the mail and was done with them. I highly recommend bringing it in person, but unfortunately that’s in downtown Newark.

  • Deborah N.

    I have the same problem. E-Z Pass is overcharging me too. My current statement has peak rates charged for off peak travel. This is the not the first time that I have been overcharged. I emailed E-Z Pass through the website on November 8, and aside from the confirmation email giving me a service request number and telling me that it will be “responded to in a timely manner” (it’s been 9 business days with no further contact), I have not heard from them.

    In addition to that, the E-Z Pass lanes are just as long as the cash lanes, so what’s the point of even using E-Z Pass? Does anyone know of a class action suit against E-Z Pass that I can join in on?

  • Larry Schwarz

    I have the reverse problem.There are occasions when I will not get a green light at The George Washington Bridge and I am never charged for that toll and never notified.Similar problem occasionally on The NJ Turnpike,EZ pass not read.You would think they would eventually charge The EZ Pass or notify me,they do not.They are freebies.I do feel bad for the people who are getting overcharged.Embarrasing them in the media like this is just the way to get this problem fixed.

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