Can You Hear Me Now? Verizon Wireless Restores Service

NEW YORK (CBSNewYork) — Verizon Wireless, the largest U.S. mobile phone operator, said engineers had restored 4G data service after the second disruption this month.

Verizon Wireless 4G LTE service was returning to normal this morning after company engineers worked to resolve an issue with the 4G network during the early morning hours today, the company said in an e-mailed statement. The Basking Ridge, New Jersey-based carrier didn’t disclose the nature of the repairs.

Users began reporting a lack of 4G data connections on their phones and sporadic 3G service early today, said Thomas Pica, a company spokesman. Verizon Wireless’ 4G LTE Community forum shows users in Michigan, Virginia, Pennsylvania, Nevada and New York said they lost service.

The company, a joint venture between Verizon Communications Inc. and Vodafone Group Plc, had a 4G LTE service disruption of almost 24 hours starting on Dec. 7. Verizon Wireless said that by the evening of Dec. 8 service was fully restored after a “network operations team resolved a technical issue.

A quick look at Verizon’s support forums illustrates the extent of the data outage had not only struck the New York area but has also hit California, Illinois, Washington D.C., Florida, North Carolina, Ohio and other regions.

One person commented on Verizon’s forums: “I’m in Denver, CO. Service went out at 1am MST – it’s 5am MST and still no data.”  Another said: “Not getting any data in Port Townsend, WA. I have tested on both a Galaxy Nexus and a Droid RAZR. Have done the whole rebooting thing, still nothing. Thankfully I’m at home and have wifi.”

A few 4G users said they’d been able to get onto the data network by switching down to CDMA. Some people who had gotten through to Verizon phone support say the company was aware of the issue but has yet to resolve it.

“Just spoke with VZW customer support representative,” wrote one commenter. “As of 6:28 AM Eastern time, they are confirming a nationwide outage affecting all 4G phones, and to expect little to no network connectivity. There is no ETA for resolution, of course.”

The folks at tech news site The Verge say that they spoke with a Verizon support rep who confirmed the outage but wasn’t allowed to discuss the details with the press.

Similar to the last failure, this outage didn’t seem affect everyone and some lucky users reported that their data service had been restored.

This second failure comes at an unfortunate time for Verizon customers looking to renews their contracts with “Big Red” who until recently, have had relatively consistent 4G service since the service launched approximately this time last year. Now, customers have had to deal with two major data outages in one month.

Verizon did not publicly acknowledge the problem earlier although their @VZWSupport Twitter account has just started fielding customer complaints about the outage.

Did you experience a problem with your Verizon Wireless phone this morning?


One Comment

  1. HoffmanSelma says:

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  2. chaimss says:

    I’m in New York and I didn’t notice any loss of 4G today. Unrooted Droid Charge with Gingerbread

  3. bullett says:

    Another reason why we (wife & I) kept our land line as backup.

  4. Em says:

    My 4G has left the building as of last night (second time this month). Took a while for me to even find any information on what was going on. So far my Droid Razr only has sporadic 3G connection, if any at all.

  5. John says:

    Welcome to a new adventure of “Corporate America Screws the Little Guy” staring Verizon Wireless. So the wife in in Malone shopping today and access’ the net from her iphone. We have unlimited data plans. Malone is maybe 15 miles from the border. So I ckeck my mail and get this. On 12/20/2011, your mobile number 609-xxx-xxxx accessed a data network while roaming in Canada. Data roaming charges in Canada are $2.05/MB. So I call and they tell me oh yeah she picked up a Canadian tower. What about the city of Plattsburg or even Detroit for that matter? Oh we’ll sell you an international roaming plan. What Total BS. Posted this on FB. Now I know wht.

    1. Willie says:

      Uh, that’s why there is a “turn data roaming off option” under “network settings”. Genius.

      1. Rugbyball says:

        @Willie this may also turn off roaming with Verizon Partners in USA areas which would be considered within the plan.

  6. JOE says:

    All morning LONGGGG!!!!
    Verizon give us a break.
    Give us a $50 Voucher for in store or internet at least !!

  7. Truth B Told says:

    The pop up ads through out this CBS web site are VERY ANNOYING!

    1. Very conservative says:

      Not as much as the liberal commenters.Literally makes me vomit from time to time.

    2. JOSH SUCKS says:

      Turn off pop ups through your browser controls. Also download Adblock to stop most of the other crap.

  8. val says:

    I’m on Verizon 3G and have had no issues today. (Brooklyn)

  9. Willie says:

    I have AT&T (and iPhone 3GS) primarily for the rollover and mobile-to-mobile minutes (more people I know have ATT than Vz). So didn”t happen to me 🙂 And AT&T a bit more reliable than it used to be.

Comments are closed.

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