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Mom Gets Scare After NY-Bound 9-Year-Old Daughter Gets Rebooked

NEW YORK (CBSNewYork) — It’s a mother’s worst nightmare.

A Tennessee woman sending her young daughter to New York for the holidays got the scare of her life when Southwest Airlines pulled her child off a connecting flight, but didn’t inform her.

Tuesday morning, 9-year-old Chloe Boyce boarded a plane in Nashville bound for LaGuardia Airport to spend Christmas with her aunt. But when the passengers got off the plane in New York, Chloe wasn’t on it.

“My sister called me and she goes ‘were you gonna call me and tell me she was gonna be late.’ And I said ‘I don’t know what you’re talking about,'” Boyce’s mother, Elena Kerr said.

Kerr became frantic and called the airline and a desperate search ensued.

“It was like the scariest moment of my life to think that they didn’t know where she was,” Kerr said.

Southwest said when Chloe’s plane made its scheduled stop at Baltimore-Washington International Airport, a company employee took her off the plane because it was overbooked and planned to book her on another flight.

However, Chloe’s parents were never notified of the change.

“Someone took her off the plane anyway. Probably because she’s a child and she wasn’t gonna say ‘no, you can’t rebook me.’ She doesn’t know any better,” Kerr said.

Southwest admitted it was against company policy to take a child off a plane in the first place.

The airline says it has given the family a refund and an additional travel voucher.

Have a scary airline experience of your own?  Share it below in the comments section…

  • Meme Meyagi

    what is done about 7 million mooslime terrorists living in usa?

  • Former SW fan

    Plainly incidents such as this really hit home. These comments prove that. Good reading.

    There was a time that a child’s’ first plane travel was a cool family event and trust was placed in the airline and it’s flight attendants to see that child from gate-to-gate.

    But nowdays the possibility of predators is so much more real…….even if your kid is well educated about “strangers”… airline employee might be seen as a person worthy of trust.

    Well, THAT bubble has been burst. Unconscionable move to subject a child to that.

    Time was that Southwest was thee best of the best in most respects……now they seem……….eh, dangerous.

  • Vernon Hell

    Best possible protection for your child: a tee shirt that proclaims, “Lawyer’s child.”

  • Jozeke

    Why would a parent let a 9 year old child fly alone – beats me!!

  • kevin kramers

    he/she must be stupid in the head! How did the employee even get hired in the first place???

  • Jennifer McGee Sheremetta

    i worked for an airline and if anyone had to be rebooked it was NEVER a child or anyone with a disability!!!! Shame on Southwest. They should be sued into bankruptcy!!

  • LES


  • Fly Better

    How is Southwest even still running? They have scandal after scandal and allow their homophobic, racist and looksist staff to berate and humiliate the passengers. Every time I hear of a new airline snafu, it is invariably Southwest. Do a quick search online!

    Why is anyone flying with them?

  • Ed R.

    Just another of the long list of reasons to NEVER FLY SOUTHWEST. Lousy airline, horrible people from top to bottom.

  • Very conservative

    Liberalism is a mental disorder.

  • Nancy

    The southwest employee should be fired for such an act. What did they do with the child when they took her off the plane? Why did they not noify the family so the person at the other end would not have heart failure when the child did not show up? Time to see a Lawyer, never mind a refund and voucher… I’ll never use southwest again after this.

  • maddie

    Personally I think it’s irresponsible to let a nine year old fly alone.

    • propmgr34

      I flew alone for the first time when I was 7. Absolutely nothing wrong with it as long as parents have made adequate arrangements. I’m guessing you don’t have children?

      • Doc in NJ

        Your reasoning is reckless.

        I whole-heartedly agree with Maddie, as a father and as an adult who understands that you sometimes need to have redundancy in your plans and to expect the unexpected.

        And the greater the risk, the more redundancy is required (ie., a 15 year old might not need the level of backup plan that a 13 year old needs, on a case by case). However, at some point, the risk is so great that the parent needs to take on the entire burden themselves.

        Of course, all this assumes a normal, caring parent who doesn’t live the cliche “what could possibly go wrong?”

      • Clark A

        Now, now children. Let’s be nice……..its’ Christmas!

  • A "Going Postal" Worker

    . . .few ever accuse airlines of being intelligent.

    What’s that Richard Branson saying – how do you become a millionaire? Start off as a billionaire and then buy an airline.

  • cat

    A travel voucher? Do they actually think that family will ever use that airline again?

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