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Online Shoe Retailer Zappos.com Says Customer Info May Have Been Accessed By Hackers

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Zappos.com was notifying some 24 million customers Monday that a hacker had gained entry to its computer network, but said credit card data was not affected. Zappos, which claims to have more than $1 billion in annual sales of shoes and other merchandise, said it had invalidated the current passwords of customers, requiring them to reset their accounts. (credit: KAREN BLEIER/AFP/Getty Images)

Zappos.com was notifying some 24 million customers Monday that a hacker had gained entry to its computer network, but said credit card data was not affected. Zappos, which claims to have more than $1 billion in annual sales of shoes and other merchandise, said it had invalidated the current passwords of customers, requiring them to reset their accounts. (credit: KAREN BLEIER/AFP/Getty Images)

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NEW YORK (CBSNewYork/AP) – An outline retailer loved by many in New York – and across the United States – says they’ve been hacked.

Shoe seller Zappos.com claims a hacker may have accessed the personal information of up to 24 million customers.

Related:   Protect Yourself From Identity Theft

Customers’ credit card and payment information was not stolen, but names, phone numbers, email addresses, billing and shipping addresses, the last four digits from credit cards and more may have been accessed in the attack, according to an email that CEO Tony Hsieh sent on Sunday to employees.

Zappos is contacting customers by email and urging them to change their passwords.

Zappos said the hacker gained access to its internal network and systems through one of the company’s servers in Kentucky. Zappos is based in Las Vegas. It is owned by Seattle-based Amazon.com Inc.

“We’ve spent over 12 years building our reputation, brand, and trust with our customers,” Hsieh said in his email. “It’s painful to see us take so many steps back due to a single incident. I suppose the one saving grace is that the database that stores our customers’ critical credit card and other payment data was not affected or accessed.”

(TM and Copyright 2012 CBS Radio Inc. and its relevant subsidiaries. CBS RADIO and EYE Logo TM and Copyright 2012 CBS Broadcasting Inc. Used under license. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed. The Associated Press contributed to this report.)

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