Online Shoe Retailer Says Customer Info May Have Been Accessed By Hackers

NEW YORK (CBSNewYork/AP) — An outline retailer loved by many in New York – and across the United States – says they’ve been hacked.

Shoe seller claims a hacker may have accessed the personal information of up to 24 million customers.

Related:   Protect Yourself From Identity Theft

Customers’ credit card and payment information was not stolen, but names, phone numbers, email addresses, billing and shipping addresses, the last four digits from credit cards and more may have been accessed in the attack, according to an email that CEO Tony Hsieh sent on Sunday to employees.

Zappos is contacting customers by email and urging them to change their passwords.

Zappos said the hacker gained access to its internal network and systems through one of the company’s servers in Kentucky. Zappos is based in Las Vegas. It is owned by Seattle-based Inc.

“We’ve spent over 12 years building our reputation, brand, and trust with our customers,” Hsieh said in his email. “It’s painful to see us take so many steps back due to a single incident. I suppose the one saving grace is that the database that stores our customers’ critical credit card and other payment data was not affected or accessed.”

(TM and Copyright 2012 CBS Radio Inc. and its relevant subsidiaries. CBS RADIO and EYE Logo TM and Copyright 2012 CBS Broadcasting Inc. Used under license. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed. The Associated Press contributed to this report.)

  • James Stein

    Zappos is giving everyone a lesson on managing a data breach that everyone who may ever have to deal with the problem should look to for guidance. There is a lot to be learned. People understand that such things happen and, unless you’ve been egregiously lax in protecting their account information, will give you the benefit of the doubt. How you respond to the crisis will be what determines whether or not the issue is resolved with minimal damage or it deteriorates into a PR disaster. As I said, Zappos is giving us a real-time lesson on how to do crisis management properly and we should all be taking notes. For a more detailed analysis:

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