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Greenwich Considers 311 System

Telephone (file / credit: clipart.com)

Telephone (file / credit: clipart.com)

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GREENWICH, CT (WCBS 880) - When the phone rings at Greenwich town hall, more often than not, it’s a local resident with an inquiry, or complaint, usually a call for assistance, according to town administrator John Crary.

WCBS 880 Connecticut Bureau Chief Fran Schneidau On The Story

“Whether it’s a street light out or a pothole, or a dog loose, or some other issue,” he says.

Crary says, as it is now, a caller with a street light issue is told to contact CL&P to get it fixed.

Crary tells WCBS 880 Connecticut Bureau Chief Fran Schneidau that a 311 hotline system, like the one used in New York City, would be much more expedient.

The call should be routed to the proper department and followed up by those in charge at a minimal cost.

He says there is no way for them to currently track calls, but it’s in the thousands of calls every year.

“I just think this is part of what we have to do to provide good government,” he said.

Do you think that Greenwich should have a 311 system? Sound off in the comments section below!