NEW YORK(CBS2) — Hurricane Irene was fickle as far as natural disasters are concerned, it devastated some areas while sparing others.

For some victims of Irene, getting life back together following the storm has been a trying experience. One West Milford family decided to ask Asa for help.

CBS 2′s Asa Aarons explains how the difference between getting what you need and being left behind, can often depend on one agency providing a very important document that will move everything forward.

If you have a question for Asa Aarons and want to “Ask Asa” you can contact him here.