NEW YORK (CBSNewYork) — The worst airport in the nation is right here in New York.
Travel & Leisure magazine asked its readers to rate America’s airports based on flight delays, design, amenities, food and drink, check-in and security, service, and transportation and location.
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The survey found LaGuardia Airport is by far the worst when it comes to check-in and security processes, baggage handling, providing Wi-Fi, staff communication, design and cleanliness.
WCBS 880’s Paul Murnane reports from LaGuardia
“Dilapidated LaGuardia hasn’t aged well,” according to the magazine.
Travelers at LaGuardia weren’t surprised by the survey results.
“They’re just slow, they don’t communicate,” one traveler told WCBS 880’s Paul Murnane. “From the airline to the TSA they’re all not happy to be here. Find better people and make it a little more organized.”
“There’s no signs, there’s no information,” a cab driver said. “It should be the window to the United States…it should be better.”
Kennedy Airport was criticized for long check-in lines.
“You will wait—and wait—in check-in and security lines, likely wait again for your luggage,” according to the magazine.
Though Newark fared better than both LaGuardia and Kennedy, the magazine found it still ranked 16th for staff communication and 18th for design, cleanliness, baggage handling, and miserable check-in and security lines.
Los Angeles and Philadelphia joined the metro-area’s airports in the bottom five.
Of the nation’s 22 major air hubs, Minneapolis came out on top, followed by Charlotte and Detroit.
What do you think of the area’s airports? Let us know below…