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Post-Irene JCP&L Innovations To Improve Communications, Prevent Power Loss

Marlboro, NJ - Aug 28, 2011 (credit: CBS2 Viewer Michael Mollica)

Marlboro, NJ – Aug 28, 2011 (credit: CBS2 Viewer Michael Mollica)


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NEW YORK (CBSNewYork) –¬†One of Tropical Storm Irene’s biggest punches hit the electric grid, knocking huge sections of New Jersey offline for days.

Jersey Central Power & Light told WCBS 880 that, in the year since, they have been working to improve communication with customers.

WCBS 880’s Jim Smith With The Story

JCP&L Spokesman Ron Morano told WCBS 880’s Jim Smith that customers can stay informed right on the internet.

“We’re communicating now with our customers over Twitter. We have a Facebook page. We’re providing a great deal more information to customers about what’s going on,” he said. “[We have a] 24/7 power center that we launched is state-of-the-art, brand new technology.” Morano said.

He said for those in the dark, gathering information about your power source can all be done from a smartphone, including the tools to report an outage.

“You get a map, you can even put a street location in, it’s going to tell you where power outages are,” he said, also touting better¬†communications¬†with local officials during storms.

He said it’s all designed to get the lights back on more efficiently.

According to Morano, JCP&L is also spending $200 million to reinforce the electric grid.

How were you affected by Hurricane Irene? Share your thoughts in the space below.