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CT DOT: Metro-North Railroad Refunds Not Feasible

Snow-covered Metro-North Railroad New Haven Line train at the New Haven Yard - Feb. 9, 2013 (credit: MTA Metro-North Railroad)

Snow covers a Metro-North Railroad’s New Haven Line train at the New Haven Yard on Feb. 9, 2013. (file/credit: MTA Metro-North Railroad)

HARTFORD, Conn. (CBSNewYork) - There is a battle being waged over refunds on Metro-North Railroad’s New Haven Line.

The Connecticut Commuter Rail Council says passengers should not be forced to pay for rail services they didn’t receive.

But Connecticut Department of Transportation Commissioner James Redeker says refund legislation, as proposed, lacks specifics.

When should a refund be given and for what reason? Also, he wondered how the DOT would pay for such refunds.

“My budget strictly pays for everything today. If I put in a new program, there would have to be more money in my budget. In a constrained environment, would that mean a fare increase to pay for that?” He told WCBS 880 reporter Fran Schneidau.

He noted that several different kinds of tickets are offered for sale. Some of them, like the monthly passes with the sliding monthly discount of 55 percent.

Given these and other factors, he said a refund policy is not feasible.