MANASQUAN, N.J. (CBSNewYork) — Help for Superstorm Sandy victims looking to cut through insurance red tape stopped by a traveling forum in Manasquan, N.J. this week.

As WCBS 880’s Sean Adams reported, the New Jersey Department of Banking and Insurance held the walk-in sessions for storm victims who have had problems with their insurance.

Since New Jersey has no jurisdiction over the National Flood Insurance Program, representatives of the Federal Emergency Management Administration are at the table too.

In response to complaints about insurance red tape following Superstorm Sandy, New Jersey Gov. Chris Christie put out an order.

“We are asking the carriers on the lines that we regulate to respond within five business days, and the majority of the carriers are responding within that timeframe,” Christie said.

Toni Palloram of the New Jersey Department of Banking and Insurance advises consumers at forums that travel from town to town. She said And if you are having a problem with your insurer, investigator Pat Flemming just might be there to help.

“I’ll tell them to come to these events, sit down, let us talk to them; let us help them out,” Flemming said. “If they have a complaint, we’ll take it and we’ll work with it. Our investigators will check it out.”

The investigators also work closely with FEMA to settle flood insurance disputes.

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