NEW YORK (CBSNewYork) — CBS 2 has obtained emails from Emergency Medical Services supervisors that address “lost calls” in the city’s 911 system, indicating officials knew of problems with the system early on.
However, the FDNY and NYPD insist not a single call has been lost, CBS 2’s Dick Brennan reported Tuesday.
The emails obtained by CBS 2 were written a day after the death of 4-year-old Ariel Russo, who was killed in a car accident on the Upper West Side last month.
The was a “more than” four-minute delay in dispatching the ambulance, but fire officials have blamed human error.
Lieutenant Carl Nunziata sent the first email on June 5 to Carla Murphy of EMS.
He wrote: “Last night we had a couple of jobs that I would like you to look at — cad #0499 came in as a lost job.”
And he adds “… why are these jobs coming in this way and what are we supposed to do with these type jobs?”
Murphy responded: “Regarding the lost calls Chief Napoli reported the problem to me several days ago and I provided a list of incidents where this had occurred … It is happening to about 1/4 to 1/3 of incidents transmitted…”
That would make it appear that many calls may have been lost. But the fire department said out of some 131,000 calls to the system, not a single one has been lost.
Police Commissioner Ray Kelly has denied reports that a number of emergency calls to the new 911 system have ended up as lost calls.
The commissioner added that very infrequently, a message comes up on the screen that says “PD Lost.”