NEW YORK (CBSNewYork) – UPS says it hopes the vast majority of its shipping will be back on track Thursday following a pre-Christmas surge that snarled deliveries.
“We know how important everyone’s holiday deliveries are to them, and we apologize to those who experienced delays. The volume of air packages in our system exceeded the capacity in our network as demand was much greater than the forecast,” UPS spokesman Mike Mangeot said. “UPS is working diligently to process all of the packages that have yet to be delivered. We sorted packages overnight at Worldport and our drivers will be very busy today to get those packages delivered. We expect that the majority of any delayed packages will be delivered today.”
Shipping problems hit both UPS and FedEx prior to the holiday. The companies blamed them on overloaded systems and bad weather in some parts of the country. FedEx however did not characterize the delays as major.
“Our 300,000 team members delivered outstanding service during this holiday season, and we experienced no major service disruptions in the week before Christmas despite heavy volume,” Parul Pajajm, a FedEx spokesman, said. “Every single package is important to us, and we will continue to work directly with customers to address any isolated incidents.”