NEW YORK (CBSNewYork) — Two families in Queens say their homes are without heat and hot water and that because it’s a holiday weekend, they are unable to reach anyone for help.

As CBS 2’s Cindy Hsu reported Saturday, a bulldozer parked outside Sabina Sabina’s home on 109th Street in Richmond Hill, Queens appears to be the cause behind the sudden problem.

National grid said is believes a construction crew did something to the gas line on Friday, but that it’s impossible to know for sure because the bulldozer is on top of it.

“They don’t even know if it is leaking, if it is damaged, or what is going on,” Sabina said. “I don’t know if the house can last until Tuesday. I have a feeling the pipes are going to freeze. They’re talking about polar vortex coming and this is freezing cold,” She added.

And the apartment upstairs is faring no better, Hsu reported. The family there has two kids, one of whom is an autistic 6-year-old.

“The temperature’s going down to 20 degrees. How should we sleep? With sweatshirts and hoodies and coats on. I don’t think that’s fair to anyone,” tenant Christina Dechabert said.

Under ordinary circumstances someone from the city would be available to help resolve the issue on Monday, but with the holiday weekend, everyone is anticipating an added day of suffering, Hsu reported.

National Grid said it turned off the gas to the home as a precaution. The construction on the block has also cause disruptions in water service to a number of homes.

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