NEW YORK (CBSNewYork) – A woman who intended to dial a NJ TRANSIT help line instead reached a very different kind of hotline.
As WCBS 880’s Levon Putney reported, the woman was at the Vince Lombardi rest area on Wednesday morning when a self-serve kiosk at the park-and-ride ate her credit card.
She called a hotline number posted on a customer information poster at the rest area, but instead heard a sex chat line message.
“Welcome to America’s hottest talk line. Ladies, to talk to interesting and exciting guys free, press one now. Guys, hot ladies are waiting to talk to you, press two to connect free now,” the recording on the other end said.
“We regret the customer’s experience. It was an old sign that should have been removed long ago. It was brought to our attention, we addressed it immediately,” NJ TRANSIT spokesperson Nancy Snyder told Putney.
The transit agency surrendered the number in question in 2008. The phone company apparently reassigned it.
“This particular number we stopped using a while ago,” said Snyder. “We do not have control of any 1-800 number reassignments after you abandon the number.”
NJ TRANSIT did help the woman with her credit card issue. The agency is also working to take down any other old signs and have agencies like South Jersey Transportation put the current hotline on their websites.
The correct customer service number for NJ TRANSIT is (973) 275-5555.
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