CENTRAL ISLIP, N.Y. (CBSNewYork) — A Long Island woman’s battle with her power company has been heating up, as her bills have gone from $150 to over $3,000 a month.
As CBS 2’s Tracee Carrasco reported Monday night, Judy Testut is taking on National Grid. The 74-year-old great-grandmother said the company providing gas to her home has been incorrectly sending her bills for thousands of dollars over the last six months.
“I mean, I don’t think the whole town has a bill that high – come on – and it just keeps going up,” she said, “and now they tell me that it’s close to $10,000.”
Since January, Testut said has received bills for $2,001.57, $4,347.29, and the highest, more than $7,218.98.
“I almost had heart failure,” she said.
And Testut said with no explanation from National Grid.
“They just couldn’t find the error,” she said. “Any mail that comes in from National Grid, I’m afraid to open, because I don’t know what to expect.”
Testut thinks a recently-installed gas meter could be to blame.
“They were just supposedly taking the reading off the meter, and it’s right out front, so I mean, in all the years it was inside, I never had a problem,” she said. “They move it outside, and all of the sudden, these bills.”
CBS 2 spoke with a National Grid representative, who said the company has found the issue and is addressing it. The representative did not say what the issue is, but said the company would be sending a corrected bill.
Testut said she hopes this time, they really mean it.
“Nothing gets done,” she said. “You complain and complain, and you go in there, and you waste time, and nothing.”
In a statement, National Grid also said, “Once the error was identified, we took steps to resolve the situation for the customer, and we apologize for any inconvenience this may have caused.
Testut said it is an inconvenience that has gone on for way too long.
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