City's 311 Hotline Fields 200 Millionth Call

NEW YORK (CBSNewYork/AP) -- The New York City 311 hotline fielded its 200 millionth phone call Friday.

The landmark call came in at 7:24 a.m. on Friday. It was a heat and hot water complaint in Queens.

City officials said it was received by operator Quintin Rudd. He has taken more than 124,000 calls since he started working at the non-emergency call center in 2007.

New Yorkers can call 311 -- or go to its website -- to access city services, including alternate side of the street parking regulations.

Issues handled by 311 also include reporting a lack of heat and enrolling in pre-kindergarten.

It was founded in 2003 by former Mayor Michael Bloomberg and has been embraced by his successor, Bill de Blasio.

The hotline had a record year in 2014, receiving over 28 million customer contacts. It surpassed the previous high, set in 2011, by 16 percent.

The system handles an average daily call volume of 57,000 inquiries.

Its call center is in Lower Manhattan. The website can accommodate more than 50 languages.

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