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911 dispatchers

Emergency workers remove a dead body from the wreckage after a Metro-North commuter train derailed just north of the Spuyten Duyvil station December 1, 2013 in the Bronx borough of New York City. Multiple injuries and at least 4 deaths were reported after the seven car train left the tracks as it was heading to Grand Central Terminal along the Hudson River line.  (Photo by Christopher Gregory/Getty Images)

911 Dispatchers Mistook Deadly Metro-North Derailment For Fire, Records Say

New evidence revealed Thursday evening indicated that the problems with the New York City 911 system are worse than previously thought.

05/22/2014

Five people were injured during a fire at the St. Joseph Hill Academy convent in October 2013. (credit: CBS 2)

911 Recordings Reveal Confusion Among Dispatchers During Fire At S.I. Convent

911 recordings released Wednesday show confusion and disorganization at a dispatch center being notified about a fire at a Staten Island convent.

05/21/2014

After Years Of Criticism, De Blasio Halts 911 Upgrade Project

Mayor Bill de Blasio has halted an upgrade project for the 911 system, and has ordered a multi-agency review of delays, errors, and cost overruns.

05/19/2014

(credit: CBS 2)

New York City EMS 911 System Crashes Repeatedly On Monday

Operators logged about 100 calls during the outage. The glitch didn’t affect the FDNY’s side of the 911 system.

07/22/2013