New evidence revealed Thursday evening indicated that the problems with the New York City 911 system are worse than previously thought.
911 recordings released Wednesday show confusion and disorganization at a dispatch center being notified about a fire at a Staten Island convent.
Mayor Bill de Blasio has halted an upgrade project for the 911 system, and has ordered a multi-agency review of delays, errors, and cost overruns.
Operators logged about 100 calls during the outage. The glitch didn’t affect the FDNY’s side of the 911 system.