911 dispatchers

911 Dispatchers Mistook Deadly Metro-North Derailment For Fire, Records SayNew evidence revealed Thursday evening indicated that the problems with the New York City 911 system are worse than previously thought.
911 Recordings Reveal Confusion Among Dispatchers During Fire At S.I. Convent911 recordings released Wednesday show confusion and disorganization at a dispatch center being notified about a fire at a Staten Island convent.
After Years Of Criticism, De Blasio Halts 911 Upgrade ProjectMayor Bill de Blasio has halted an upgrade project for the 911 system, and has ordered a multi-agency review of delays, errors, and cost overruns.
New York City EMS 911 System Crashes Repeatedly On MondayOperators logged about 100 calls during the outage. The glitch didn't affect the FDNY's side of the 911 system.
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