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911 system

(credit: CBS 2)

Elected Officials, Others Call For Change To NYC’s 911 System

Accusations of major delays in the city’s 911 emergency response system was the subject of a rally and two City Council hearings on Friday.

05/30/2014

Kitty Genovese

Questions Persist On 50th Anniversary Of Kitty Genovese’s Murder

Thursday marks the 50th anniversary of one of New York’s most infamous and most studied crimes.

03/13/2014

911 operator (file/credit: CBS 2)

City Launches New 911 Response Tracking Website

New York City residents have a new tool to track 911 response times: a website that shows weekly averages for how long it took to get to fires, medical emergencies and other types of calls.

12/30/2013

Ariel Russo (Handout)

DOI: Human Error Caused Delayed Response In UWS Crash That Killed 4-Year-Old Girl

´╗┐Ariel Russo´╗┐ was walking with her grandmother Katia Gutierez on June 4 when authorities said the SUV of a teenage driver being chased by police jumped the curb on Amsterdam Avenue.

12/19/2013

New York City Council Speaker Christine Quinn (file/Photo by Spencer Platt/Getty Images)

Quinn Calls For More Ambulances After 30-Minute Wait For Response

One day after Quinn blasted the 911 response time, she met with FDNY Commissioner Sal Cassano and Deputy Mayor Cas Holloway.

07/17/2013

Attorney Sanford Rubenstein with 4-year-old Ariel Russo's parents after it was announced the DOI will investigate the new 911 system. (credit: Peter Haskell/WCBS 8800

City Department Of Investigation To Probe New 911 System

After Ariel Russo was struck by a speeding SUV while walking to pre-kindergarten with her grandmother, there was a four-minute delay before EMS was dispatched.

07/10/2013

NYPD Commissioner Ray Kelly answers questions following graduation ceremony at Barclays Center, July 2, 2013. (credit: Rich Lamb/WCBS 880)

Emails Appear To Reveal Officials Knew Of 911 System Lost Calls Issue

The emails obtained by CBS 2 were written a day after the death of 4-year-old Ariel Russo, who was killed in a car accident on the Upper West Side.

07/02/2013

Katia Gutierez, the grandmother of 4-year-old Ariel Russo, left St. Luke's Hospital on June 26, 2013. (Photo: CBS 2)

Grandmother Of 4-Year-Old Killed In UWS SUV Crash: ‘I’m Devastated’

Katia Gutierez was wheeled out on a stretcher from St. Luke’s Hospital on Wednesday. The fact that she was going home was a sign of progress, but the emotional setback she will face is almost unbearable.

06/26/2013

An FDNY ambulance (Photo: CBS 2)

City Council Holds Hearings On 911 System Glitches, Response Times

Emergency dispatchers, firefighters and EMS workers say the city’s new $2 billion modernization of its 911 system, which includes using new technology and a new backup call center, is unreliable.

06/21/2013

911 phone (credit: clipart.com)

City Council To Discuss Reported Glitches, Delays In 911 System

In the wake of the death of a 4-year-old girl on the Upper West Side, the City Council will hold a meeting Monday on reported glitches with the 911 system.

06/16/2013

An FDNY ambulance (Photo: CBS 2)

Outrage Becoming The Norm When It Comes To New York City’s New 911 System

Documents obtained by CBS 2 show delays in calls coming to EMS ranging from minutes to hours. One delay was two and a half hours and another was five hours.

06/11/2013