New York City residents have a new tool to track 911 response times: a website that shows weekly averages for how long it took to get to fires, medical emergencies and other types of calls.
Ariel Russo was walking with her grandmother Katia Gutierez on June 4 when authorities said the SUV of a teenage driver being chased by police jumped the curb on Amsterdam Avenue.
One day after Quinn blasted the 911 response time, she met with FDNY Commissioner Sal Cassano and Deputy Mayor Cas Holloway.
After Ariel Russo was struck by a speeding SUV while walking to pre-kindergarten with her grandmother, there was a four-minute delay before EMS was dispatched.
The emails obtained by CBS 2 were written a day after the death of 4-year-old Ariel Russo, who was killed in a car accident on the Upper West Side.
Katia Gutierez was wheeled out on a stretcher from St. Luke’s Hospital on Wednesday. The fact that she was going home was a sign of progress, but the emotional setback she will face is almost unbearable.
Emergency dispatchers, firefighters and EMS workers say the city’s new $2 billion modernization of its 911 system, which includes using new technology and a new backup call center, is unreliable.
In the wake of the death of a 4-year-old girl on the Upper West Side, the City Council will hold a meeting Monday on reported glitches with the 911 system.
Documents obtained by CBS 2 show delays in calls coming to EMS ranging from minutes to hours. One delay was two and a half hours and another was five hours.