City's 311 Hotline Has Record Year In 2014Mayor Bill de Blasio says New York City's customer service hotline had its busiest year ever in 2014.
Ask Asa: Solving Payment Problems With VerizonDonald Seeley wanted to become one of Fios Video's 4.4-million customers. But when he tried to sign up nothing was done, no service, no installation, not a single screw or nail.

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