Average Person Placed On Hold Gets Fed Up Within 9 Minutes, Study SaysAccording to the results, the average 18 to 35-year-old will stay on the phone on hold for up to 11 minutes before getting frustrated with customer service.
6 Reasons Small Business CMOs Should Care About Customer ServiceDesk.com Chief Marketing Officer Katy Dormer reveals why the factor that CMOs think least about is the one that can set them apart.
City's 311 Hotline Has Record Year In 2014Mayor Bill de Blasio says New York City's customer service hotline had its busiest year ever in 2014.
Ask Asa: Solving Payment Problems With VerizonDonald Seeley wanted to become one of Fios Video's 4.4-million customers. But when he tried to sign up nothing was done, no service, no installation, not a single screw or nail.