NYC 911 System To Hire 150 New EmployeesThe NYPD was already set to hire the additional staff, but Police Commissioner Ray Kelly was granted approval this week for the new call takers.
New York City EMS 911 System Crashes Repeatedly On MondayOperators logged about 100 calls during the outage. The glitch didn't affect the FDNY's side of the 911 system.
Part Of City's 911 System Crashes Twice In Less Than 24 Hours"Something went amiss yesterday," Kelly said Thursday. "What happened is all calls that came in were received; it was the link between the call takers and the dispatchers that had a problem for 16 minutes."

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