emergency response system
The NYPD was already set to hire the additional staff, but Police Commissioner Ray Kelly was granted approval this week for the new call takers.
Operators logged about 100 calls during the outage. The glitch didn’t affect the FDNY’s side of the 911 system.
“Something went amiss yesterday,” Kelly said Thursday. “What happened is all calls that came in were received; it was the link between the call takers and the dispatchers that had a problem for 16 minutes.”