Pledge to Customers

MTA Makes A Formal Pledge To LIRR, Metro-North RidersA clean environment, safe ride, accurate and timely information and courteous employees are just a few of the promises the Metropolitan Transportation Authority is making to rail customers in their new commuter bill of rights.
LIRR Pledges To Keep Riders Informed And Moving During Major DisruptionsThe Long Island Rail Road is promising to do better by its commuters following last month’s lightning strike that knocked out service and stranded thousands of riders for several hours.