YAPHANK, NY (CBSNewYork) – The Long Island Power Authority is hearing a lot of criticism as many residents remain without electricity for the fourth day in a row. The utility has received complaints of little or no notification of repairs, barely any evidence of crews in their neighborhoods and misinformation from customer representatives.

WCBS 880’s Lynda Lopez And Steve Scott With Nassau County Executive Ed Mangano

Islip Town Supervisor Phil Nolan said LIPA’s lack of communication and response to this storm has been “very unacceptable.”

“It is very frustrating not only to be without power but it tremendously amplifies how frustrating it is when indeed you can’t get an answer and the communication is so poor,” Nola told 1010 WINS. “These are serious issues.”

He said the response to this storm is worse than it was to Hurricane Gloria.

LIPA crews say they have restored power to nearly 300,000 customers in three days and get upset when given an “F” grade by a politician or slammed by customers.

1010 WINS’ Mona Rivera rides with LIPA

1010 WINS’ Mona Rivera got an exclusive look at what workers are facing as they race to restore power.

“They hate us,” worker Roy Bishop said. “They hated us within 24 hours of the power outage.”

WCBS 880’s Sophia Hall On LIPA’s Efforts

Pete Boykevisch, who was working on Robbins Lane in Syosset Wednesday, said people have been coming up to his truck asking, “When are we going to have our power?”

“We’ve put over 300,000 people on with lights and we didn’t do that doing nothing,” Boykevisch told Rivera.

LIPA said it hopes to get power restored to 90 percent of its customers by the end of Friday. On Tuesday, the utility announced it would improve communication with customers and start phoning homes to notify them of repairs.

Residents have been coping with the outages by visiting family members or going to Starbucks or other stores to charge their laptops and cell phones or take advantage of their Wi-Fi.

WCBS 880 Long Island Bureau Chief Mike Xirinachs In Yaphank

Meanwhile, free ice, free showers, and even free hurricane-related insurance help is being offered at various locations across Long Island following Irene.

In Nassau, for example, the county made shower facilities available Wednesday for residents without electricity.

Shower facilities at North Woodmere Park will be available daily from 9: a.m. to 11 a.m. and 7 p.m. to 9 p.m. For more information, please call 516-571-7801.

At Cantiague Park in Hicksville, the showers will be open from 8 a.m. to 10:00 a.m. and 6:00 p.m. to 8:00 p.m. For more information, please call 516-571-7057.

1010 WINS’ Juliet Papa reports: Long Islanders Cope With Outages

Free movies will also be shown at the Harry Chapin Lakeside Theatre at Eisenhower Park in East Meadow at 7 p.m. Wednesday and Thursday nights. Tonight’s selection is “Iron Man 2” and Thursday’s is “The Twilight Saga: Eclipse.” For more information, call 516-572-0200.

In Suffolk, state insurance officials and the Red Cross have established an informational center at the H. Lee Dennison Building in Hauppauge to assist the public with filing insurance claims and to help find temporary housing.

The Red Cross is also providing hot lunch, water, snacks, clean-up kits, and coolers at Cathedral Pines County Park from 12 p.m. to 3 p.m. today.

At the Suffolk County Sheriff’s offices in Riverhead and Yaphank, they are giving free ice on a first come, first served basis to people without power.

WCBS 880 Long Island Bureau Chief Mike Xirinachs In Southampton

In the Hamptons, “lucky” is the word you hear a lot when you talk about Hurricane Irene.

“We are very lucky compared to what’s been going on elsewhere,” said lifelong resident Dave Smith.

The summer playground for the rich and famous escaped the big storm with minimal damage. There was some beach erosion, some power outages, and a few trees came down.

Residents and business owners prepared for the worst and worried about the last big weekend of the summer.

Given this experience, how would you prepare for future power outages? Sound off in our comments section below…

Comments (10)
  1. JoK says:

    LIPA fixed our outage on Monday, then blew up a transformer and sent us into the dark again just 4 hours later.

    Then they blacked out another neighborhood while fixing ours.

    lol competence

  2. PJ says:

    5 Days 5 days LIP[A !!!!!!!!!! please give restore the power, we all know you have been working really hard to try to get to everyone affected , but 5 days is too much. We have sick children, sick parents, grandparents, who need the power back so they can go on with their tratment. PLEASE !!!!!!!!

  3. Lorenda Johnson says:

    Does the LIPA crew all consentrate on one community all at a time.?
    The Sanitation Crew was in North Valley Stream at about 3PM to remove uprooted trees it took less that three hours, as well as some resident helped to cut away other trees that falling in the after math of the storm. We have been calling, there is no given time for restoring Power. Since about 9 AM Sunday morning residents have been calling for an uprooted tree on the power line on the back yard 858 Prescot Ave off N. Fletcher, up until I lfet home this morning no one has come to investigate or remove the tree from the power line
    We need answers. LIPA managenent has fail us. There is a need someone who can Strategically Plann and Execute under unforeseen condition. We have not heard from the politiacl representative in the area either

  4. P says:

    I live in Farmingdgale and have been without power since 1:30 Sunday morning. I have yet to see a lipa truck in our area, nor have i recieved any call backs as to when they estimate power to be back. TOTALLY FUSTRATED

  5. Your lineman says:

    Lets see you Guys do it, Leave your wife and Kids just before school starts At at night take a Hour to get to work Then work all night with NO breaks for the first 3 nights of the storm, work into the Afternoon then go home after a 16hour shift, an hour home take a shower jump into bed TRY to get 4 hours sleep then get up and do it all over….Have your wife telling you your going to get hurt you cant work like this. We work like this every night and work 13,200 volts live, What do you do? The Next time you see a crew Instead of crying —-try to buy them a cup of coffee and thank them…They are restoring your power for you! -Its the one person that thanks us once in a blue moon that keeps us going. The rest make us ill, we have a lot of selfish People on long island. Back to work i go for a another 18 hour day to HELP YOU.

    1. Your paying customer says:

      Does your family have power? You’d be singing a different song if it was your wife and kids at home for days with no power.

      People can be understanding, but when it stretches out for a week, they get frustrated.

  6. Shawn says:

    High utility rates and zero customer service – that’s what we get from LIPA. They should be ashamed of themselves. Ashamed. Five days, I’m still without power in Kindehurst, but my 75 year-old uncle in Oakdale can’t even get anyone out to deal with downed tree and live wire in his front yard. The Town of Islip says it’s LIPA’s responsibility and LIPA says it’s Islip’s.

    What we need is LIFA – Long Islanders for Accountability. We need to hold LIPA and all the municipalities to account for making a bad situation deplorable. We are not here for their benefit alone, they exist at our pleasure to serve our needs as a community.

    Now, does anyone feel their needs are being met?

  7. ANGRY BIRD says:

    5 days without power. I want a credit in this months bill and to be reimbursed for take-out and spoiled food and laundry.

    You’d be quick to shut off my power if I didn’t pay.

  8. Jeff says:


  9. jg says:

    “Races” to restore power. Reallly? How about LIPA Strolls to Restore Power.

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