NORTH AMITYVILLE, N.Y. (CBS 2) — Some frustrated Hicksville power customers tried getting the attention of the Long Island Power Authority on Monday.

LIPA didn’t have far to travel from its headquarters, which is just 500 feet from the homes on South Elm Street.

Beth and Frank Arrieta were hoping LIPA officials were looking and listening as they unfurled a homemade SOS banner.

“I felt like going across the street with an extension cord and saying ‘can you please give me some electricity,’ because they never lost their lights,” Beth Arrieta told CBS 2’s Jennifer McLogan.

“They should have a little better system in case anything like this happens again,” Frank Arrieta said.

The most difficult part of the ordeal for the frustrated couple was caring for Beth’s elderly mother and keeping her spirits up.

“I always try to think of the other people who are worse off than we are,” said Beth’s mother, Jeanne Watson.

Worse off may have been a mobile home park in North Amityville. Rita Simineri recently suffered a stroke and others are wheelchair bound.

“All it was, was the matter of splicing a wire that goes into a secondary transformer, and for that, they kept us 9 days in the dark,” Simineri said.

As outages dwindle and LIPA restores full power, its board pledges a complete storm response review and acknowledges that National Grid’s contract may be in jeopardy.

Were you without power for an extended period of time on Long Island? Tell us about it in the comments section…