HARTFORD, Conn. (CBSNewYork) — JetBlue is beginning to pay back air travelers who were trapped on a Connecticut tarmac during Saturday’s snowstorm.

Five JetBlue flights were snowbound at Bradley International Airport in Hartford on Saturday. Passengers were stuck on one plane for eight hours.

READ MORE: Man Slashed In Head Inside Times Square Subway Station

JetBlue is now sending out full refunds to those passengers.

The Federal Department of Transportation is looking into why passengers were trapped on the planes for so long.

READ MORE: Caught On Camera: Innocent Children Caught In Middle Of Brazen Shooting In The Bronx

On Monday, JetBlue released a statement which said in part “We apologize to the customers impacted by this confluence of events, as it remains JetBlue’s responsibility to not simply provide safe and secure travel, but a comfortable experience as well.”

Bradley International Airport said handling 23 diverted planes stretched their resources to the limit.

JetBlue could be fined $27,000 per passenger for failing to follow the passenger bill of rights.

MORE NEWS: 'I Hope This Is The Beginning Of Something': Hundreds Flock To Harlem For Juneteenth Block Party

Please share your thoughts below…