NEW YORK (CBSNewYork) — The city said Tuesday that 311 complaints about bedbugs have decreased by 12 percent since last year, but experts told 1010 WINS reporter Sonia Rincon that does not mean that the problem has gone away.

Councilwoman Gale Brewer, author of the Bedbug Bill, said that the drop is most likely attributed to New Yorkers developing a better understanding of how to deal with the bugs.

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1010 WINS Reporter Sonia Rincon spoke with city officials and bug experts…

“They have to work with the exterminator to examine the apartment on adjacent sides, up and down. They have to hire an exterminator who really knows what to do,” Brewer said.

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Brewer told WINS that hotels, condos, co-ops and apartment tenants have become more proactive in fighting the bugs, which is important because exterminators say that the problem is far from eliminated.

“I don’t see much break in it at all actually,” said Barry Pollack, an exterminator with New York Bed Bug Dogs.

Pollack told 1010 WINS that over the past year the bugs have gotten more resilient.

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