NEW YORK(CBS2) — Donald Seeley wanted to become one of Fios Video’s 4.4-million customers. But when he tried to sign up nothing was done, no service, no installation, not a single screw or nail.

Somehow Seeley wound up with a bill from Verizon for $142.25, and two months later he received another one for $151.53. When he complained he was told that the bill had been sent to a collection agency and that he would have to take the matter up with them.

In this edition of Ask Asa, CBS 2’s Asa Aarons solves Seeley’s problem, and helps you avoid the same bad experience.

If there is something that you want to ask Asa about you can contact him here.