NEW YORK (CBSNewYork) — Talk about a happy ending.
A Long Island woman has been reunited with her two-carat, sapphire and diamond engagement ring after unintentionally leaving it on a morning rush hour Long Island Rail Road train.
Brooke Bene, who got engaged in April, said she took the ring off one morning while on the 6:38 a.m. train from Huntington to Atlantic Terminal to apply hand lotion.
“When I stood up to leave the train, it must have fallen without me realizing,” Bene said Friday. “It wasn’t until I grasped the hand bar on the No. 2 train out of Atlantic Terminal and didn’t hear the metal of the ring touching the bar that I noticed it was missing; and that’s when the panic set in.”
After frantically searching through her belongings, she realized the ring was gone and immediately called the LIRR when she got to her Wall Street office.
Deana Teemer, a LIRR Customer Service Agent at Penn Station, answered the call and quickly sprang into action.
She tracked down the train Bene had been on and got in touch with conductor Tim Parrett who ended up finding the ring wedged between the seat cushions.
“I just love them,” Bene said about Teemer and Parrett. “They were incredible how amazingly fast everything was done and the ring was found!”
“Deana and Tim’s actions represent the best traditions of customer service that we all strive for every day at the LIRR,” said LIRR President Helena Williams. “They went above and beyond. They made the extra call. They took the extra effort to make sure this story had a happy ending.”
Teemer began working for the LIRR 13 years ago as a ticket clerk. She has been with the Customer Service office for the past two years.
Parrett is a 15-year veteran of the LIRR.