NEW YORK (CBSNewYork/AP) – New York City residents have a new tool to track 911 response times: a website that shows weekly averages for how long it took to get to fires, medical emergencies and other types of calls.

Mayor Michael Bloomberg announced Monday that the end-to-end 911 response time reporting system site was up and running.

READ MORE: NYC 'Strongly Recommends' Masks In Public Indoor Spaces, As Omicron Variant Reaches North America

“The overhaul of the City’s decades-old 911 system has been a critical part of our efforts to modernize and improve emergency response operations,” Mayor Bloomberg said in a statement. “End-to-end response times provide insight into how much time each stage of the call process takes, and this new performance measurement will allow agencies to identify areas where overall response time can be reduced even further.”

LINK: Visit NYC’s 911 Performance Reporting Website

READ MORE: New Jersey Officials Monitoring Omicron Variant, But Say Delta Is Still A Concern As Travel Picks Up

Previously, the city government could compute response times only for individual agencies, not categories of calls. And the clock started when the agency received the call from a 911 operator, not when the caller first reached 911. That changed with updates to the city’s 911 system earlier this year.

New York City’s 911 system handles more than 11 million calls per year. Changes to the system in recent years have spurred contention between the city and unions representing firefighters, paramedics and dispatchers.

You May Also Be Interested In These Stories

MORE NEWS: NYPD Arrests Joseph Martinez Of New Rochelle In 1999 Killing Of Bronx 13-Year-Old Minerliz Soriano

[display-posts category=”news” posts_per_page=”4″]
(TM and © Copyright 2013 CBS Radio Inc. and its relevant subsidiaries. CBS RADIO and EYE Logo TM and Copyright 2013 CBS Broadcasting Inc. Used under license. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed. The Associated Press contributed to this report.)