NEW YORK (CBSNewYork) — What began as complaints about missed mail deliveries in a few Bronx apartment buildings has now blossomed into a large issue affecting an entire ZIP code.

As CBS 2’s Lou Young reported, the complaints about missing mail and surly service prompted a meeting Wednesday between Bronx Acting Postmaster Liliam Rodriguez and local officials about the Kingsbridge Station Post Office and the ZIP code it serves.

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Leaving the meeting, Rodriguez told Young she promised to correct the issues, but declined to say whether she was considering replacing the station manager.

“I asked for some time and will be addressing the complaints and providing a better service to our customers,” Rodriguez said.

Rep. Eliot Engel, D-Bronx, said he is demanding the problems be fixed.

“As the federal representative, I’m not going to stand for the post office not delivery mail to my constituents,” he said.

Residents say many routes go unserviced when carriers are out sick and when it snows. In some cases, residents say the Postal Service seems to have given up.

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“It’s not just me or it’s not just this block,” said Eloni Simkin, of Riverdale.

“I really don’t think it’s the weather,” she added.

“It’s not dependable,” said Eileen Klienman, of Riverdale, said of mail delivery there. “I was concerned. I thought someone had broken into my mailbox.

Tiffany Jones, of Kingsbridge, said she always has to go to the post office to pick up large parcels.

“They say they attempted, but you really just have to come here to get it,” Jones said.

The problems in the area appear to be confined to the 10463 ZIP code. Assemblyman Jeffrey Dinowitz’s office said of the six ZIP codes in his district, 10463 accounts for 95 percent of all the postal-related complaints he has received.

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