WESTBURY, N.Y. (CBSNewYork) — It’s a sight no shopper wants to see.
As CBS2’s Jennifer McLogan reported, a surveillance camera was rolling when a UPS driver took out his frustration on a package, flipping it, kicking it, even bowling with it.
“He kind of one-hands it and then the kick and then the Pelé-style soccer kick,” describes Ray Martel of East Hills Instruments.
Martel told the UPS driver the Westbury company could not accept a package requiring cash on demand.
The worker appears to take out his aggression on the rejected box, marked “fragile.”
Martel had just returned to his desk when his assistant, in utter shock, called him to summon him back to the front of the building.
Martel couldn’t believe his eyes.
“He did it in plain sight,” Martel said. “He does it right in front of the camera. I mean, who does that?
“We have a hand truck he could have used. He has one. I know they all have one in their truck. But I guess laziness got to him.”
Inside the package was a $12,000 nitrogen calibration system. The worker was warned, Martel said, that the equipment being returned was delicate.
It’s not clear what damage the deliveryman might have caused.
The mishandling, coming as the holiday season is approaching, created a stir within the delivery giant.
“UPS does not condone this specific driver’s behavior,” spokesperson Andy McGowan said. “We are investigating the issue and will take corrective action with this driver.”
UPS has apologized to the instrument company.
East Hills Instruments said UPS delivers to the business daily, and it has never had a problem before.
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