NYACK, N.Y. (CBSNewYork) — Residents in a Rockland County town say they have a postal problem.

As CBS2’s Meg Baker reported, if you’re going to send a package to Nyack, send it sooner rather than later. Residents say they have been having a snail mail problem.

Imagine, it’s your birthday, you are waiting patiently for a special care package to arrive from family, but no mail delivery arrives that day, or the next, or the next.

That’s what happened to 60-year-old Joe Carlin in September.

“I was very aware and on edge about getting this package and I would have seen if the post master put a note on my door,” Carlin said.

Carlin owns a business in Nyack and he noticed, when he sent priority mail from Nyack, that it took a week to reach the recipient.

“Where as if I go to a neighboring post office, not Nyack, I send regular mail it gets there the next day,” he said.

Carlin figured he couldn’t be the only one having mail issues in town.

“I started a thread on Facebook,” he said.

Complaints range from long slow lines in the post office, to multiple reports of receiving the wrong mail.

“We live on Clinton and we didn’t get mail last week, but once, so I’m not sure it’s because of the snow, but we still should have gotten mail more than once. So, yes my husband will be complaining,” Brenda said.

Residents said the postal service can’t brush the issue off as weather related. They’ve been dealing with it for months.

The U.S. Postal Service said after being notified of comments on Facebook it found complaints were primarily from residents along one route in town.

They claim a special route review is being conducted to address the later delivery times.

The postal service said ti will take about a month to make changes to the route with the most issues.