NEW YORK (CBSNewYork) — The Straphangers Campaign has released its annual review of the best and worst subway lines in New York City.

Waiting and waiting for the No. 5 train into Manhattan, David Powel said he understands why the line gets a bad wrap.

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“Up on this side of the Bronx, between Dyer Avenue and 180th, I mean if you miss you have a half-hour to 45-minute wait,” he said.

At the 233rd Street station near the end of the line, Maxine said sometimes she feels a bit forgotten.

“You’ll just be waiting for like an hour. You’ll be there, then you think it’s coming around to pick you up, it will just go by, out of service,” she said.

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Delays and spotty service are what riders cited for putting the No. 5 on the bottom of the annual rankings.

Still, Nambi said when it’s rolling, the 5 is a good ride.

“I prefer it because it’s faster, it’s the express line, but sometimes it’s like train traffic and too many delays,” he said.

And the MTA  agrees, saying extensive track work has created service disruptions on the 5 line, but that there is a light at the end of the tunnel, Jones reported.

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The Straphangers Campaign ranked the newly-expanded No. 7 as the best subway line in the city this year.