EAST NORTHPORT, N.Y. (CBSNewYork) — A Long Island man made a shocking discovery recently, as a FedEx driver was seen tossing packages into his truck like balls in a sporting event.
As CBS2’s Carolyn Gusoff reported, it was all caught on camera.
Jim Munson ships plenty of packages – reselling pre-owned treasures. But he has recently been on the receiving end of plenty of complaints about items arriving damaged.
“Plates were cracked. There were some random VHS tapes; just little items that could be; that were clearly marked fragile,” Munson said.
So Munson took his curiosity, and his cellphone, to his local FedEx location in East Northport and recorded how precious cargo was being handled.
“I was just blown away. I was absolutely left speechless for the most part,” Munson said. “I couldn’t believe it.”
Munson said he watched, aghast, as dozens of packages — some marked fragile – were tossed like Frisbees.
“It was like watching a 6-year-old kid play basketball and throwing the basketball up to the hoop,” Munson said. “In my opinion, he wanted to cause damage to the packages.”
Even worse, he said, employees inside did nothing to stop the package tossing.
In the wake of the discovery, customers seeing Munson’s video were applauding. Joe Monte often ships vintage stereo equipment.
“There’s delicate stuff that’s going into these packages,” Monte said.
“They shouldn’t do that, but obviously someone very disgruntled,” another customer said.
And it was no laughing matter at FedEx. CBS2 asked one deliveryman about their training, and how they are supposed to handle boxes.
“We are told not to throw packages,” he answered.
The global courier told CBS2 in a statement: “The behavior depicted in the video is not consistent with the professionalism FedEx Ground demonstrates every day…. They’re committed to treating packages with the utmost care, and will take the appropriate action to address this situation.”
Munson said he has sustained thousands of dollars in damage, and is going through a lengthy claims process to try to recoup at least some of it.
But Munson said he released the video to show the utmost care is not always delivered.
FedEx said the man in the video guy no longer provides services for the company. The company would not say if he was terminated or if he quit.