NEW YORK (CBSNewYork) — A postal worker was caught on surveillance video making an apparent half-hearted attempt to alert a Queens family about a package delivery.

The video shows the mail carrier pull up to Jamal Williams’s home in Rochdale, Queens and get out of his truck with what appears to be a slip for a package.

The only problem, Williams says, is that there was no attempt to actually deliver it.

Instead, the mail carrier can be seen ringing the doorbell and walking away.

“He had the package, seemed like he was about to deliver it, and changed his mind,” Williams tells CBS2’s Tracee Carrasco. “I don’t know what happened. It seems like he assumed no one was home, but it’s not your job to assume.”

Williams’s wife was home at the time. By the time she got to the door, the carrier was gone.

Williams says this wasn’t the first time this has happened.

“I could have sworn that their job was to actually attempt to deliver a package,” he said.

Other people say they’ve had similar problems with the US Postal Service.

“Some of them, they put the mail in somebody else’s box,” one woman said. “They don’t do their job.”

While many in Williams’s neighborhood say they haven’t had any issues, CBS2 sent the surveillance video to the USPS.

A spokesperson responded, saying, “This claim, if proved to be correct, indicates clearly unacceptable behavior that does not reflect the efforts of the many thousands of professional, dedicated carriers across New York and throughout our workforce nationwide.”

The postal service also said it is reviewing the surveillance video CBS2 shared with them to gather additional details about the incident.

Comments (3)
  1. Fake news at it’s best!
    First and foremost this carrier didn’t want to carry the package just in case no one was home
    so he went and rang the bell and got no answer..if someone was home he would have went back to the truck to get the package.
    Maybe the wife was home at the time is it possible that she was in the bathroom at the time?
    By the way, a letter carrier lost his leg yesterday while delivering his route
    Now that’s real news!!

  2. Bill Bogus says:

    Watch the video very carefully. It’s been edited several times to show you what the news station or the patron wants you to see. The cards are stacked against the carrier.

    At 00:03, you will see a “flash” where something was edited out of the video between the time the carrier stopped and the time he got out. Could be, the carrier was filling out a 3849 delivery notice at that time, thinking nobody was home. The most likely reason for him filling it out at the curb would be if the package was large and heavy, a signature was required, or the location was not secure.

    At 00:13 to 00:17, or only 4 seconds, we see the carrier on the porch, but we don’t know how long he was there because we didn’t see him go up the steps to the door. We only see 4 seconds on the porch, and him leaving. The time he was at the door cannot be determined because it has been edited out. Very unfair.

    They say he never attempted to deliver the parcel? That’s Bull. The video shows the carrier ringing the doorbell to get somebody to the front door. He reaches up, and I assume that’s when he placed the 3849 in the patron’s mailbox and left so he could go to his next delivery. If the parcel was large or the carrier felt the location was not secure enough to leave it on the porch, there was no need for him to take it to the porch unless the patron was home to receive it.

    All I see in this video is a carrier doing a very efficient job of delivering parcels. The M-41, or City Delivery Carriers Duties and Responsibilities handbook does not require you to physically carry parcels to the door when attempting delivery. When doing park-and-loop, the M-41 instructs you when you cannot carry a parcel(s) in your satchel on a loop, leave a 3849 notice if the patron is not at home, or drive the parcel to them if they are. The M-41 does not say how much time we are supposed to wait on the patron to come to the door.

    Try telling your supervisor you wait at least 5 minutes per parcel, and see what they say about

  3. This is similar to what I went through to my apartment. I was sleeping and by the time I went to the door and ask who was it, they were gone. I bought the Ring because of that issue and was told to remove it several months later. It was a large package and I had to make several complaints before they redelivered to me. If a simular situation happened I would have responded quick enough and told them to wait for a few minutes due to my disability. Supposed to be prohibited in apartment buildings. I guess being disabled don’t count.

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