NEW YORK (CBSNewYork) – Over 478,000 riders depend on NJ TRANSIT buses to get to work and school each day.

A new report released today confirms what many of these riders already know: The bus system can be slow, unreliable and often difficult to use.

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With congestion pricing scheduled to take effect in 2021, more people may be switching to mass transit.

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The Tri-State Transportation Campaign’s report offers suggestions on how to improve the ride.

READ THE REPORT: A New Ride For New Jersey: Building A Better Bus System

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Nick Sifuentes, one of the authors of the study and executive director of the group, joined CBSN New York’s Ali Bauman to talk about their findings and recommendations.