ELIZABETH, N.J. (CBSNewYork) — In an agency survey sent to commuters, bus riders are slamming NJ TRANSIT‘s service.

The Tri-State Transportation Campaign polled more than 250 riders in Newark and Elizabeth. Of those, 60 percent claim their bus is late more than three times a week. The main causes are traffic, bus breakdowns, and slow on-boarding because of cash payments for fares.

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MORE: Read The Report

Another complaint is overcrowding. Buses fill up fast, leaving others in the dust.

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“Multiple times it has happened where the bus will just drive by. The driver will act like he don’t see me,” commuter Chris Cuza said

According to the survey, 53% of riders also say they regularly use a bus stop with no shelter or amenities.

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The Tri-State Transportation Campaign representing riders is calling on Trenton for more funding and local municipalities to improve streets for better bus flow.