(CBSMiami) – An Orlando waitress is being hailed a hero after helping a boy escape from a possibly abusive home.

Flavaine Carvalho was working at Mrs. Potato Restaurant on New Year’s Day when she noticed a family walk in: a man, woman, 11-year-old boy, and four-year-old girl. The boy had bruises on his face and arms.

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After they ordered food, Carvalho says the man, identified as Timothy Wilson II, would not allow the boy to order anything.

Carvalho wrote a sign asking if he was okay or needed help. She said she stood behind the adults so they couldn’t see her.

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“A couple of minutes later I wrote another sign asking him if he needs help and this is when he nodded yes and make a movement with his hands like he didn’t know what to do. That’s when I called 9-1-1 and a couple of minutes later the police came and took over the situation in an amazing way.”

Police arrested Wilson on one count of 3rd-degree child abuse.

Police say additional interviews with the boy revealed other mistreatment. They say he told them he’d been hung upside down from a door and beaten with a broom. He told police he was punished by not being given food.

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Wilson was arrested a second time on January 6 and charged with multiple counts of aggravated child abuse and child neglect. The boy’s mother Kristen Swann was also arrested and charged with two counts of child neglect.