Metro-North Says On-Time Performance Won't Meet GoalThe president of Metro-North Railroad has told Connecticut Gov. Dannel P. Malloy that the commuter rail line cannot reach its target of 95 percent on-time service.
Survey Finds Metro-North Customer Satisfaction Dropping Fifty-eight percent of customers said they were satisfied with on-time performance, down 28 points from 2013.
Ongoing Metro-North Work Fuels Complaints In ConnecticutBuses will replace many trains on the Danbury branch of the New Haven line starting this weekend.
Metro-North Says Improved Times On Tap For New Haven Line TrainsMetro-North's new president told New Haven line commuters to expect a smoother morning commute when new train schedules are released next month.
Metro-North Commuters Give Railroad Grade Of D+ In Online SurveyMany respondents said they noticed no improvement over the last few months and the most common complaint was late trains.
New Safety Measures In Place For Metro-North TrainsFollowing the release of a scathing report from the Federal Railroad Administration, Metro-North Railroad has instituted some new safety measures.
Federal Review: Metro-North 'Routinely' Put On-Time Performance Ahead Of Safety"Metro-North must never compromise safety in the interests of the reliability of its train schedule or the efficiency in its railroad operations,'' said the report released Friday.
Metro-North Riders Air Complaints In Conn.Riders complained about service delays caused by electrical problems, crowded trains and heating and cooling problems.