Metro-North Says On-Time Performance Won't Meet GoalThe president of Metro-North Railroad has told Connecticut Gov. Dannel P. Malloy that the commuter rail line cannot reach its target of 95 percent on-time service.
Survey Finds Metro-North Customer Satisfaction Dropping Fifty-eight percent of customers said they were satisfied with on-time performance, down 28 points from 2013.
Ongoing Metro-North Work Fuels Complaints In ConnecticutBuses will replace many trains on the Danbury branch of the New Haven line starting this weekend.
Metro-North Says Improved Times On Tap For New Haven Line TrainsMetro-North's new president told New Haven line commuters to expect a smoother morning commute when new train schedules are released next month.
Metro-North Commuters Give Railroad Grade Of D+ In Online SurveyMany respondents said they noticed no improvement over the last few months and the most common complaint was late trains.
New Safety Measures In Place For Metro-North TrainsFollowing the release of a scathing report from the Federal Railroad Administration, Metro-North Railroad has instituted some new safety measures.
Federal Review: Metro-North 'Routinely' Put On-Time Performance Ahead Of Safety"Metro-North must never compromise safety in the interests of the reliability of its train schedule or the efficiency in its railroad operations,'' said the report released Friday.
Metro-North Riders Air Complaints In Conn.Riders complained about service delays caused by electrical problems, crowded trains and heating and cooling problems.
New Website Aimed At Empowering Metro-North Commuters Following Recent IssuesJim Cameron says the Commuter Action Group is encouraging commuters to immediately report problems such as late trains and lack of heat directly to the railroad and copy the complaint via email to their elected official. Complaints will also be tweeted to Metro-North and elected officials.
Report: Metro-North Railroad President To Leave PostA published report said Monday night that the president of the Metro-North Railroad has decided to step down.
Conn. Lawmakers Work To Restore Expired Commuter Tax BenefitWhen the benefit ended Dec. 31, the amount commuters can set aside to pay for their public transit costs before taxes decreased from $245 a month to $130.