Cable Guy Stand You Up? You Could Get Credit

NEW YORK (AP) — New York City residents could get a credit equal to a full month’s bill if their cable guy doesn’t show up on time.

It’s part of a contract that City Hall has negotiated with Time Warner Cable and Cablevision.

Customers also could request notification when a technician is heading to their home.

Brooklyn consumer Robert Porto tells The New York Times it’s “the ultimate revenge for the little guy.”

A city negotiator says much of the approval process could be done by the end of the year.

Spokeswoman Harriet Novet said Time Warner Cable was “excited about a lot of the new features” in the lengthy contract.

Spokesman Jim Maiella said Cablevision looks forward to providing service in the Bronx and Brooklyn for “many years to come.”

(Copyright 2010 The Associated Press. All Rights Reserved. This material may not be published, broadcast, rewritten or redistributed.)

  • Eileen

    How about credit for all the interruptions in service when one is trying to view a movie? I have had Time Warner Cable forever, and the hassle of having to switch ISP and re-do a whole new address book with another service is what’s preventing me from leaving them — and they know it. So, even though their service is lousy, just like the MTA, they’re aware that it’s more a pain in the neck to switch. My cable goes out every few minutes. Either the sound gets messed up where you can’t hear anything, or the picture freezes up. Invariably, it’s always during the climax of the movie, show, etc. I have yet to watch a movie, show, etc. from beginning to end without a single interruption. Unfortunately, who has the time to call every single day? So we let it go and fume. Again, just like the MTA. They’ve got us by the short hairs and they know it.

  • Leroy

    Cablevision has been offering a full months credit for late or no-show tech for NYC customers, if the credit is not offered to you then just ask, but all NYC customers are entitled to it.

  • rugbyball

    Free Over The Air TV with better quality HD than cable, mixed in with some Streaming Netflix & Hulu (or Hulu Plus if you want to spend $10 a month) That’s the way to go!

  • Kevin

    They both are terrible but FIOS is even worse

blog comments powered by Disqus
Giving Tuesday
Charles Osgood Event

Listen Live