NEW YORK (1010 WINS) – Among the new technology being unveiled to help straphangers navigate the New York subway system are help point intercoms and service information monitors.
The MTA plans to eventually install flat-screen monitors throughout the entire subway system. The screens would display the status of subway lines, including any planned work or service delays. The technology is currently being tested out at Grand Central Terminal and Atlantic Avenue Station.
1010 WINS’ Steve Sandberg got a tour of the new system and spoke with some commuters who had positive reviews.
“Sometime I don’t even know which direction to change to, you know,” one commuter said, “so this is helpful.”
Another woman told Sandberg that the information will allow her to know how much time she has to wait and adds a convenience factor.
“This is good for me,” she said.
In addition to the T.V. screens, the transit agency is also rolling out help-point intercoms that would allow riders to speak with live MTA employees able to assist them with directions.
Electronic signs, letting riders know how much time they have before the next train arrives, are also part of the additions that the MTA says will help improve the travel experiences of customers.
The MTA’s Chairman, Jay Walder, said the screens would be installed in and around subway stations, on subway cars and bus stops.
The information monitors could also find their way to stores and shops near the transit hubs – to let commuters know whether they have time to grab a quick cup of coffee before hopping on their train.