Longer Lines Might Be Ahead At Starbucks

GREENWICH, CT (WCBS 880/1010 WINS) – Watching baristas on the job at Starbucks Coffee shops in Stamford and Greenwich, you can’t say they’re taking it easy.

LISTEN: WCBS 880’s Paul Murnane reports
LISTEN: 1010 WINS’ Alice Stockton-Rossini reports

But company documents reviewed by the Wall Street Journal say lean, mean, and streamlined is giving way to a more thoughtful and individual approach.

Starbucks has told baristas to focus on no more than two drinks at a time, and at that, only starting the second when finishing the first, according to the Wall Street Journal.

Brewing is the question among customers – will this mean a longer wait for the beloved beverage?

“I haven’t noticed anything changing individually,” one man told WCBS 880 reporter Paul Murnane. “Seems pretty much the same.”

Another man was worried, saying, “It’s gonna slow the line down. This is gonna slow the line down, absolutely.”

At least two locations in the area have adopted this new approach, according to workers.

One said that training is a constant.

More from Paul Murnane
  • Dan

    Makes no difference to me, I would’nt touch Starsmucks with a stick.

  • yorkvilleresident

    I really don’t care how long it takes, since I don’t use them anymore. There stores are filthy. I’ve written twice and received free coupons. Don’t want the coupons, just clean stores. If they take longer, it’ll only make the stores worse.

  • RoseAnn

    Ditto Pat don’t we have more important things. seriously.

  • Hornet Montana

    I have noticed the dollar bills with which I pay for my beverages there are invariably found at the bottom of said beverages upon completion. A free coffee soggy bills rebellion . . .

  • valerie

    Bravo, Pat! People, get a coffee machine at home and stop wasting time and money on overpriced Starbucks!

    • What? Me Worry?

      >> Bravo, Pat! People, get a coffee machine at home and stop wasting
      >> time and money on overpriced Starbucks!

      And throw thousands into the unemployment lines. Yep, sounds like a plan.

  • mrg

    Apparently the RIverdale Starbucks was ahead of its time when it instituted this “low and slow” policy immediately upon opening three years ago.

  • Coffee Achiever

    If I can’t get my $4.00 lattechino in :30, well, I guess the terrorists won.

  • pat

    The state of the country….who cares
    The state of the economy…..who cares
    tax increases……who cares
    unemployment…..who cares

    Longer lines at Starbucks….My god what is the world comming to?????

  • John

    The Greenwich Starbuck’s “more thoughtful and individual approach” doesn’t extend to its disabled customers. Two days ago the Greenwich Time reported that the store failed to upgrade the entrances with ramps, as required by the ADA when a major renovation is done. They just completed the renovation, I suppose to accommodate the change to Starbuck’s look and feel. To bad they didn’t feel it was necessary to accommodate wheelchair customers. I won’t be going in there every again (no, I’m not in a wheelchair) no matter how “thoughtful” they are.

  • Michael

    The following doesn’t appear to be connected but it’s nevertheless not good at all: I have 3 Starbucks to choose from in my Manhattan neighborhood. In the last two months I have noticed that all three have become horrendous. There are suddenly almost all new faces, almost none of which know what he or she is doing. It’s terrible. One of these days I’m getting a good machine for home and I’ll be done with Starbucks.

  • Lola

    I noticed about a month ago that it was taking longer to get my latte’s made. Its going to hurt their business if people who don’t have time to being with have to wait even longer to get their coffee.

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