Survey Finds Subway Announcements Clear & Accurate Except When Faced With Delays

NEW YORK (1010 WINS) — Announcements made on the 5 and 6 trains subway trains have once again won top honors for clarity and accuracy, according to a survey released Wednesday by the Straphangers Campaign.

The results of the 2010 survey found basic announcements on subway cars were clear and not garbled 83 percent of the time, a figure largely unchanged from the 2009 results.

LINK: You can see the full report by clicking here

Basic announcements were defined as stating the name of the station, destination or direction, train letter or number, and transfer opportunities.

The B train had the dubious distinction of performing the worst. Only 55 percent of the announcements made on the train were defined as adequate.

Cate Contino, the campaign coordinator who oversaw the survey, told 1010 WINS most recorded announcements on trains were clear, but that more problems were encountered when the conductor had to speak.

“About half the lines in the system are using automated announcements in their subway cars at this point and those are doing pretty great,” she said.

Contino said the current cars would eventually would be phased out with new models equipped with the ability to make automated announcements.

While the overall ratings for basic announcements are strong, the numbers took a dip when trains were faced with delays and disruptions. The survey found that in 60 percent of those situations there was either no announcement or an incorrect or garbled one.

SOUND-OFF: Are you fed up by the garbled announcements on the subway that create confusion?  Pleasantly surprised by the success of the automated announcements? Share your thoughts in the comments section…

  • wil

    Has anyone ever heard of the “stand clear of the closing doors please” announcements on some trains? check this out!!

  • jemimah

    For certain lines, for example, the 6 line, the announcements have indeed improved. For others, it hasn’t really yet, because they still use the older models most of the time ( i.e the 1 train). So to generalize the entire system’s ratings for general announcements isn’t sound. Rather, I believe that the quality of announcements must be treated on a case-by-case, or line-by-line situation. I think that the newer models definitely up the ratings, and I hope the MTA adds new ones on the tracks sooner and faster.

    • http://Www.straphangers.Org Straphangers

      Straphangers Campaign does provide line by line ratings. If you click the link above, that info is in table one.

  • bb

    The garbled announcements are iexplicable. I used the ‘new’ A-train going downtown from 175th to West 4th all the way back around 1977-78. It was all automated and in sounded off in perfect English. Unless I’m experiencing a flashback from another planet, it was great.

  • gmnm4

    The machines need servicing….it ate my card twice in 0ne year and I must wait a month or so for a replacement Senior reduced Card….meanwhile I need to pay full fare….where is the justice? Who is in charge of MTA gone wrong…where is this or these excutives that should be on the job

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